Mr. Bob Beilfus, President

Personalized Marketing Communications, Inc.

85 AirPark Drive

Lynchburg, Virginia 24502

Dear Bob,

I am writing to thank you once again for the terrific service that you and your team at PMC have provided me over the past ten years.

It's always a challenge for a small agency to compete for business and win new clients.  But the greater challenge is in delivering on our promises, and that's what makes PMC stand out. Your ability to consistently turn out projects — often on very short demand yet with the highest quality — is remarkable and greatly appreciated. It's also the big reason I turn to you first when producing large-scale direct mail projects for national organizations such as Smithsonian Institution and the Republican National Committee yet also depend on you for smaller-volume and personalized mailings for non-profit groups, trade associations and political candidate campaigns.

Your courtesy, patience and enduring professionalism are top notch. In a business where we all sometimes feel we're balancing on a high-wire, you and Vickie and Donna and Clay provide me the net of security that's superb.  That is why I feel it is your steady success that creates success for me.

Thank you again for the great work that you do.

Sincerely,

Timothy L. Roper, President